Every missed call
answered.
In English and Spanish.

An AI receptionist for a law firm answers the calls the firm can't, runs a structured intake conversation, and delivers the details to the attorney. Presently answers missed and after-hours calls in English and Spanish, emails the full intake within about a minute of the call ending, and calls the caller back within 60 seconds. It is built for solo and small law firms.

Yes. Callers choose English or Spanish at the start of the call, and the whole intake runs in their language.

Yes. Every call opens by identifying the firm's AI intake assistant, stating that contacting the firm does not create an attorney-client relationship, telling callers to hang up and dial 911 in an emergency, and disclosing that the call is recorded and transcribed. If a caller asks whether they are talking to a person, it answers honestly.

Usually within 48 hours of your setup call. You get a dedicated Presently number, turn on call forwarding for missed and after-hours calls, and we test it together before a real caller reaches it.

Within about a minute you receive an email with the caller's name, phone, email, a summary, the urgency level and the complete transcript, and a text alert can also go to the attorney's phone. For injury matters the email also includes a rough automated case-value estimate, which is not a legal evaluation. The caller gets an automated confirmation call saying their information was received and that the firm has not yet agreed to represent them.

Personal injury (including car accidents), family law, criminal defense, employment law and estate planning, each with its own intake questions. Other matters get a general intake, so no caller is turned away.

Not directly yet. Every lead arrives by email within about a minute, with the caller details, summary and full transcript in plain text you can paste into Clio, MyCase or any other system. Direct integrations are in development; tell us which system you use.

Presently Core is $799 per month, or $8,150 per year plus a $499 setup fee. Premium is $1,199 per month, or $13,250 per year plus a $999 setup fee. There is also a 30-day pilot: For 30 days, Presently answers your missed and after-hours calls, runs intake in English and Spanish, and calls each lead back within 60 seconds. No setup fee. You keep every lead it captures. If it doesn't book you a single consultation, you owe nothing.

Every plan includes up to 1,000 call minutes per month under fair use, which covers typical small-firm volume. If your firm consistently goes over, we will talk with you about the right plan. Presently never stops answering your calls because of usage, and there are no usage charges without your written agreement. The 30-day pilot covers up to 100 intake calls.

An answering service takes a message. Presently runs a structured legal intake in English or Spanish and calls the caller back within 60 seconds, while they are still deciding who to hire, so the lead reaches you complete instead of as a callback slip.

You forward missed and after-hours calls from your existing line to your Presently number, using your phone system's or carrier's conditional call forwarding. There is no hardware or app, and you can turn it off at any time.

No. Keep your existing office number and forward only the calls you do not answer. Your existing clients still reach you directly. Presently is designed for new-client intake on unanswered calls, not for existing client matters.

Yes. Presently is built to answer multiple calls at once, so callers are not put on hold or sent to a busy signal the way they would be with a single receptionist.

Callers can ask for a callback at any time; the request is in the transcript and summary you receive, so you can call them back directly.

Lawyers owe duties to prospective clients (see ABA Model Rule 1.18), so Presently collects what intake requires, gives no legal advice, and delivers everything only to the firm whose line received the call. Whether a particular intake communication is privileged depends on your jurisdiction; confirm with your own ethics counsel.

Yes, every call is recorded and transcribed, and callers are told so at the start of every call before the conversation begins. That disclosure is designed to meet recording-consent rules, including all-party consent states such as Connecticut and California; confirm the requirements for your state with your own counsel. Calls are processed by the telephony and AI providers that run the service, and transcripts are delivered only to the firm whose line received the call.

Presently stops the intake and gives crisis resources: 988, the Suicide and Crisis Lifeline, and 911 for physical emergencies. The call is flagged as urgent so the attorney can call back right away. Presently is not a crisis service and does not replace emergency or mental health support.

Yes. Monthly plans can be cancelled before any billing date. Annual plans run for the year you have paid for: cancelling ends renewal, with no extra penalty, but the current year is not refunded.